Class - X
Subject - Information Technology
Chapter- Communication Skills
Session 3 Non-Verbal Communication
[ Question & Answers]
Session - 2020-21
1) What do you mean by Non-Verbal communication? Explain any 2. Non-verbal communication is the expression or exchange of information or messages without using any spoken or written word. In other words, we send signals and messages to others, through expressions, gestures, postures, touch, space, eye contact and para language.
2) Define importance of Non-verbal Communication. • 55% communication is done using body movements, face, arms, etc. • 38% communication is done using voice, tone, pauses, etc. • only 7% communication is done using words. • Our message becomes more effective if we use the right gestures while communicating. • If we know about non-verbal communication, we can understand our audience’ reaction and adjust our interaction accordingly. • Using the right gestures and postures is a sign of professionalism and etiquette. • If verbal messages are obstructed by noise or distance, etc., we can use our hand movements to exchange messages. For example, placing a finger on the lips indicates the need for silence while nodding the head is the same as saying ‘yes’.
3) What do you mean by Visual Communication? Explain with example. Visual communication proves to be effective since it involves interchanging messages only through images or pictures and therefore, you do not need to know any particular language for understanding it. It is simple and remains consistent across different places.
