Class - X
Subject - Information Technology
Chapter- Communication Skills
Session 2 Verbal Communication
[ Question & Answers]
Session - 2020-21
1) What do you mean by verbal communication? Explain any 2. Verbal communication includes sounds, words, language, and speech. Speaking is one of the most effective and commonly used way of communicating. It helps in expressing our emotions in words. By improving your verbal communication skills, you will build rapport, and have a better connect. Interpersonal Communication: This form of communication takes place between two individuals and is thus a one-on-one conversation. It can be formal or informal. Examples 1. A manager discussing the performance with an employee. 2. Two friends discussing homework. 3. Two people talking to each other over phone or video call. The sender transmits the message through one medium or another. Written Communication: This form of communication involves writing words. It can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be between two or more people. Examples 1. A manager writing an appreciation e-mail to an employee. 2. Writing a letter to grandmother enquiring about health. Small Group Communication: This type of communication takes place when there are more than two people involved. Each participant can interact and converse with the rest. Examples 1. Press conferences
2. Board meetings
3. Team meetings Public Communication: This type of communication takes place when one individual address a large gathering. Examples 1. Election campaigns
2. Public speeches by dignitaries
2) What are the advantages & Disadvantages of Verbal Communication? Advantages: It is an easy mode of communication in which you can exchange ideas by saying what you want and get a quick response. Verbal communication also enables you to keep changing your interaction as per the other person’s response. Disadvantages: Since verbal communication depends on written or spoken words, sometimes the meanings can be confusing and difficult to understand if the right words are not used.
3) How can you be a Good Communicator?
Think Before You speak:
1. Think about your topic
2. Think about the most effective ways to make your listerners understand the topic.
3. Write or note down whatever you plan to say.
Concise and Clear:
1. Speak clearly, loudly and at moderate speed.
2. Be sure the information you want to share is to the point.
3. Do not repeat the same sentences.
Confidence and Body Language:
1. Be confident
2. Maintain eye contact, stand straight and be attentive.
3. Be friendly.