Class - X
Subject - Information Technology
Chapter- Communication Skills
Session 4 Communication Cycle and Importance of Feedback
[ Question & Answers]
Session - 2020-21
1) What do you mean by Feedback?
Feedback is an important part of the communication cycle. For effective communication, it is important that the sender receives an acknowledgement from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message. Translated to the work environment, when you observe someone perform their work and then, communicate with them to help improve their performances, you are giving feedback.
Feedback can be positive or negative. A good feedback is always
• specific
• helpful
• kind
2) Define any 2 types of feedback.
Positive Feedback:
• I noticed you finished the work perfectly. Great job!
• I really appreciate you taking that call. Can you please also share the details?
Negative Feedback
• You keep forgetting to smile at the hotel guests when you talk to them.
• You take really long to reply to e-mails! Are you always so busy?
No Feedback
• It is also a feedback in itself which indicates disagreement of ideas.
3) What should be a Good feedback?
• Specific
• Timely
• Polite
• Offering continuing support
4) Define importance of feedback.
• It validates effective listening
• It motivates
• It is always there
• It boosts learning
• It improves performance