Class - X
Subject - Information Technology
Chapter- Communication Skills
Session 1 Methods of Communication 1
[ Question & Answers]
Session - 2020-21
1) Define Important parts of communications.
Transmitting: The sender transmits the message through one medium or another. Listening: The receiver listens or understands the message. Feedback: The receiver conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle.
2) Define any 4 elements of communications.
Sender: the person beginning the communication. Message: the information that the sender wants to convey. Channel: the means by which the information is sent. Receiver: the person to whom the message is sent. Feedback: the receiver’s acknowledgement and response to the message.
3) Define any 2 methods of communication. Face-to-face informal communication: There is nothing better than face-to-face communication. It helps the message to be understood clearly and quickly. Also, since body language can be seen in this case; it adds to the effectiveness of the communication.
Email: E-mail can be used to communicate quickly with one or many individuals in various locations. It offers flexibility, convenience and low-cost.
Notices/Posters: It is effective when the same message has to go out to a large group of people. Generally used for where email communication may not be effective. For example, ‘Change in the lunch time for factory worker,’ or ‘XYZ Clothing will remain closed for customers on Sunday.’
Business Meetings: Communication during business meetings at an organisation are generally addressed to a group of people. It can be related to business, management and organisational decisions. Other Methods: There can be various other methods like social networks, message, phone call for communication, newsletter, blog, etc.
4) How can you choose right method of communication? Choosing the right method of communication depends on • target audience • costs • kind/type of information • urgency/priority